Using Pop-Up Stores to Boost Sales for Online Fashion Shop Essay

Using Pop-Up Stores to Boost Sales for Online Fashion Shop - Essay Example Pop-up stores not only help in creating the awareness but in the long run it also helps in boosting sales for the organisation. I realized this issue when I tried to convince my friend to purchase an item that was available online but was not available in the local market. His reaction gave me the problems or the perception of the consumer during online shopping. This lead to my research as to how can we make people aware of the positive aspects of online shopping. This is when I came across a website discussing about pop-up-up up stores and how it helps in boosting the sales for online shopping. During the discussion in the report our focus will be to find out how does pop-up-up up stores help in making the most out of pop-up shops and offline shops or spaces in order to boost the sales and create brand awareness. Another aspect of the research will be to find out the short term and long term benefits of having an extra outlet or a physical showroom for the products and how it can help a brand in terms of increasing the sales. On doing thorough research over the web I found several discussions that have been done about pop-up-up stores. However as the topic is closely related to online shopping, I could not find much relevant data related to the particular issue. The discussions were mainly showcasing the popularity of pop-up stores and how it has been helping the retailers in boosting their profit margins. As the economy is stabilizing, there has been a decrease in the available to spaces to set up a showroom (Allen, 2013). This has gone on to encourage the rise of pop-up stores as they can be practically put up anywhere. The idea is to take the consumers by a shock because they would never be expecting something at that particular place (Pegler, 2011). Another article discussed the benefits of coming up with pop-up stores. The first benefit discussed was that it was beneficial for the landlord as pop-up stores opened

Fire Hazards And Precautions

Fire Hazards And Precautions A first line support technician must be aware of the potential risks in an environment that uses computers and their peripherals. The technician should also be aware of safe working practices. This includes not only taking care of the human element within a workplace but also the proper care and handling of equipment. Health and safety issues range from the straightforward, e.g. common sense placement of a single computer, to the complex, e.g. hundreds of computers and other devices that have to be networked together. Generally, computers are regarded as being safe devices that do not suddenly blow up or burst into flames. However, because all devices that use electricity have a potential to become dangerous coupled with the rapid strides in technology that has made computers faster and more powerful there are components within a computer system that can get very hot. In most instances, the safety devices built within the computer system should prove adequate, e.g. fuses and circuit breakers but there may be cases when, due to unforeseen circumstances, a fire happens. In the case of a fire there are steps that can be taken that will minimise human injury and computer damage. Fire Awareness Tips Due to the serious nature of fire and its consequence it is vital that you are aware of what is best to do if you discover a fire. Every workplace is legally bound to provide its staff with details of fire exits, meeting points, and other guidelines about what to do in the event of a fire. It is the employees responsibility to familiarise themselves with this information. The following are a general list of advice that you should follow if you discover a fire: You should try to put a fire out only if you discover it in its early stages and you are completely confident that you can put it out. Be aware, however, that even a small fire can spread quickly and soon become out of control. You safety and your fellow workers safety comes first. If you do decide to tackle the fire, make sure that if you cant control it that you can still escape and that your exit is not blocked. Also be aware that fire extinguishers are only designed to fight fires in their very early stages and that the extinguisher may not be adequate if the fire spreads and the room becomes filled with smoke or fumes. If you believe that the fire cannot be easily dealt with you should immediately set off the nearest fire alarm by breaking the glass and then leave through the appropriate fire exit. The fire brigade should be contacted immediately. Fire Prevention Tips There are many common sense approaches with regards to cutting down the risk of fire with relation to computer equipment, including: Regular cleaning and maintenance of equipment, e.g. to cut down the build up of dust in a system. Taking care not to expose computer equipment to water or other possibly damaging liquids, e.g. refraining from placing potted plants that have to be watered on top of computing equipment. Making sure that ventilation ducts are clear and free from obstruction. Making sure that cables are not frayed or damaged in any way. Fire Extinguishers It is vital that first line support technicians have an awareness of the different types of fire extinguishers that are available, the purpose of each and how to use them. The first thing to note regarding fire extinguishers is that they are only designed to fight fire in its early stages. There are many types of fire extinguisher that are designed to suit different situations in which a fire may occur and it is important that the correct extinguisher is used for the type of fire being fought. Classes of Fire Depending on the country you are in there are slightly different categorisations of fire, .e.g. USA and Europe. We will examine the European classifications. In Europe, fires can be divided into six classes: Class A: These are fires involving flammable solids, e.g. wood, cloth, rubber, paper, and some types of plastics. An example of this type of fire would be a campsite fire. Class B: These are fires involving flammable liquids or liquefiable solids, e.g. petrol, oil, paint and also some waxes plastics, but not cooking fats or oils. Class C: These are fires involving flammable gases, e.g. natural gas, hydrogen, propane, butane. Class D: These are fires involving combustible metals, e.g. sodium, magnesium, and potassium. Class E: These are fires involving any of the materials found in Class A and B fires, but including electrical appliances, wiring, or other electrically energized objects in the vicinity of the fire, with a resultant electrical shock risk if a conductive agent is used to control the fire. Class F: These are fires involving cooking fats and oils. The high temperature of these types of fats and oil when on fire far exceeds that of other flammable liquids which means that normal fire extinguishers should not be used. Extinguisher Maintenance Al fire extinguishers should be regularly checked to make sure that they are fully functional and ready to use if required. In the UK, there are three types of maintenance required: Basic Service All extinguishers require this service annually and it includes checking pressure, weight and any other indication of damage. Extended Service Water, wet chemical, foam and powder extinguishers have to be serviced every five years and the examination is more detailed than the basic service and includes a test discharge. Overhaul CO2 extinguishers require a thorough service every ten years. Each of the services includes the examiner signing and date stamping that the service has taken place. There are other items that can be used to fight fire such as fire blankets and hose reels but these are outside the remit of the course. Types of Extinguisher We will look at the following types of fire extinguisher: Water and Foam Carbon Dioxide Dry and Wet Chemical Powder Water and Foam Water extinguishers work by quickly removing the heat from the fire. Water extinguishers are only suitable for fighting Class A fires that involve materials such as wood, paper and textiles. Water should not be used to fight Class B fires because flammable liquids could be spread by the steam from the water, neither should they be used for Class E electrical fires because water conducts electricity there is a risk of electrocution. Foam extinguishers work by quickly removing heat and oxygen from the fire. Foam extinguishers are suitable for Class A and Class B fires. They are especially suited for controlling Class B flammable liquid fires because the foam has a blanketing effect that smothers the flames without spreading the fire. Carbon Dioxide Carbon Dioxide (CO2) extinguishers work by removing the oxygen element from the fire. Carbon Dioxide extinguishers are suitable for Class B and Class E fires, i.e. involving flammable liquids and electricity respectively Carbon dioxide extinguishers should not be used in confined spaces because they reduce the oxygen in the air. Also, do not hold the nozzle while using because this may lead to injuries such as cold burns because the CO2 is released at extremely low temperatures. Wet and Dry Chemical Wet chemical extinguishers work by removing the heat from the fire and by creating a barrier between the fuel and oxygen. Wet chemical extinguishers are suitable for Class F fires, i.e. cooking oil and fats, which can reach extremely high temperatures. Dry chemical extinguishers work by removing the chemical reaction of the fire. Dry chemical extinguishers are suitable for Class A, Class B and Class C fires, i.e. involving flammable liquids and electricity respectively Powder Powder extinguishers work by removing the heat from the fire or by separating the fuel and oxygen. Powder extinguishers are suitable for Class A, Class B and Class E fires. Fire Extinguishers Task Go to this website and have a look through this resource on Fire Extinguishers. Have a go at the quiz at the end of it to see how much you have learned. Good Luck. Click on this link for a useful flash tutorial on fire extinguishers. Electrical Hazards Anything that uses electricity to work contains a risk that if it is faulty then it could lead to an electric shock. There are certain devices that are considered more dangerous than others and users should be warned that trying to fix these would be best left to professional electronic engineers, e.g. a computer monitor should not be opened even after mains power has been switched off because a dangerous electrical charge remains. Computers and their associated peripheral, such as printers, scanners are powered from the mains and as such are a potential hazard. Therefore, the risk of electric shocks applies to all users and not just technicians who have the systems opened while they are working with them. Greater care must be exercised when a technician is working with an open system. It is advised that all of the equipment under repair or modification is disconnected from the mains supply during the entire process. Hazard Protection There are different hardware devices that can be used to guard against human injury and damage to expensive equipment. These include: Fuses Circuit Breakers Residual Current Devices These devices are designed to carry out one or more of the following: Reduce the risk of fire Reduce the risk of electrical shock Reduce the risk of equipment damage Fuses Fuses and circuit breakers are devices that protect an electrical system from overload and short circuits. These devices are designed to protect equipment rather than users. These devices are current sensitive which are designed to cut power if the current rises above a preset limit. Fuses are a very common way of protecting equipment from power overloads and can be found in many places including the home. Any device, e.g. TV and Video, which connects to the mains, will have a fuse in the plug. If you open a fuse you would see a thin wire or foil which will vaporise quickly if an overload of current goes through it. The fuse must then be replaced in order for the device to work again. Circuit Breakers A circuit breaker is an electromechanical device that carries out a very similar job as a fuse. They are designed to make circuits under normal conditions and to break circuits in the event of an overload, .e.g. a short circuit. The key difference between a fuse and a circuit breaker is that once a fuse has performed it duty it needs to be replaced, whereas a circuit breaker can be reset. Modern electricity supplies use circuit breakers rather than fuses and these will be located at different locations in a building. In the event of a circuit breaker tripping and cutting power, then this will allow an engineer to check the equipment for any faults before the circuit breaker can be safely reset. Another advantage of circuit breakers is that they can be switched off manually to allow safe repair and maintenance. Residual Current Devices (RCD) This is a device for human safety rather than solely protecting computer equipment and its function is to minimise the possibly of injury through electric shock. An RCD works by detecting if electricity is leaking from a circuit and if so it breaks the circuit. Most RDCs are combined with a circuit breaker and so will protect equipment in the case of an overload. Typically, RCDs can be tested by pressing a testing button with should cause the device to operate as if a dangerous leakage had occurred. If the device operates properly, it can be used in a live environment and will perform its function. RCDs should be checked on a regular basis to make sure that they are still functioning properly. PAT Regulations Portable Appliance Testing (PAT) is part of the Electricity at Work Regulations 1989 legislation. This legislation places legal implications on employers to ensure the safety of electrical devices in the workplace and the person most likely to carry out this kind of testing the first line support technician. The portable refers to any electrical item that can be moved from one location to another and therefore includes PCs, printers, scanners and many other electrical objects that can be found in the workplace. There are three parts to PAT: Visual inspection Earth continuity test Insulation test PAT testing should be carried out a regular intervals, however, a common time frame is every 12 months. Electro Static Discharge (ESD) Electro Static Discharge (ESD) can cause a lot of damage to electronic components, such as those found in computer systems, e.g. the processor and RAM. The amount of ESD required to destroy or damage a computer component would not register with a human and at most a person would feel a little shock. Many of the semiconductor chips (integrated circuits) and other components in a computer system operate at a low voltage and can be irreparably damaged by ESD2-5 volts and can be damaged by as little as 40 volts ESD. The causes of ESD include: People moving about normally Equipment being moved Low humidity Poor connections Unshielded cables Improper grounding Minimising ESD Steps should be taken to minimise ESD, particularly by technicians working with components that are most susceptible to damage by it. Example solutions could include: Installation of humidifiers to cut down on low humidity conditions Changing the work environment, e.g. removing carpets Training of staff to make them aware of the problem The use of devices or equipment to minimise ESD Anti-Static Precautions and Safety Hazards Probably the most common guard against ESD when working with computer components is an anti static wrist strap. This is a conductive strap that has a wire attached. The wire is typically attached to the computers casing or could be connected to a special plug inserted into an ordinary mains socket or to an anti static work mat. An alternative to a wrist strap is an anti static heel strap which performs the same function but will be connected to a anti static floor mat. Warning: an important safety issue when using an antistatic device is not to work on any equipment where there is a possibility of touching a live or high voltage component. The anti static device will form an excellent path for the electricity to flow to ground through your body, and that would be extremely dangerous. It is also important that when touching components, such as processors and LSZH Sheathing Cable Protection Low Smoke Zero Halogen is a special type of cable sheath used by manufactures for a variety of types of cable, including network cables. Unlike the normal PVC cable covering used that can produce toxic and corrosive gases when it burns, this type of cable covering does not release dangerous gases when it burns. Many organisations structured cabling schemes require that several cables be run together. This can be extremely dangerous in the event of a fire because of the greater amount of PVC burning result in an increase in life threatening fumes. Generally, when this is the case, organisations will choose to install LSZH cabling.

Conan Doyles the Adventure Of The Speckled Band and Victorian Readers

INTRODUCTION The Victorian era, a time of change in industry, education and family life brought us the famous Conan Doyle detective - Sherlock Holmes. At a point in history where wealth, media and intelligence were becoming more and more prominent in British society the mystery genre became as popular as today's soaps. Doyle's crime formula could be described as a masterpiece, his stories always involving the same fundamental factors that kept his readers hooked. These factors can be seen in The Adventures of the Speckled Band, Helen Stoner the helpless victim, Doctor Roylott the clever villain, a thorough investigation carried out by Holmes followed by a deduction, and a serving of justice. But the question is, how and why did these appeal so successfully to the Victorian readers? SHERLOCK HOLMES Sherlock Holmes as a fictional character was brought across by Conan Doyle to be a very popular detective, one of whom people "insist upon seeing". This popularity is reflected in real life as the stories had such a sense of realism the readers were compelled to see him as a real life figure. It also implies that he is successful in all the cases he is employed to examine. In the story, Holmes is a confident character, reassuring his 'helpless victim', "'You must not fear' he said soothingly". For Doyle's Victorian readers, this characteristic, along with the fact he always defeated the wrong-doer, gave them a sense of hope and security against the frightening changes going on and the increase in crime. This 'safety' the readers felt kept them hooked. Doyle's carefully crafted detective was always polite, for example "would you have the kindness". He was calm, strong and dedicated with an attitude of his ?profession is its own rew... ...e had had access to before. Holmes? characteristics added up to the ideal detective and a role model and figure of hope to Victorian society. Watson as a narrator is successfully used as the point through which readers could connect with the story and also the figure used to create captivating tension through the language employed by Doyle. Doctor Roylott was used by Doyle as the character the readers loved to hate and a stereotypical villain. The complete contrast between Holmes and Roylott created suspense and tension for the readers. Doyle cleverly moulded the female character Helen Stoner into a figure of aspiration to his female Victorian readers. Finally, the huge sense of justice the story is based around gave the readers something to cling to with hope. All of these created the infallible technique Doyle used which successfully appealed to Victorian readers.

Nineteen century poetry trends Essay

Metastasio’s reform of the operatic libretto was paralleled in the mid-18th century by Goldoni’s reform of comedy. Throughout the 17th century the commedia dell’arte—a colourful pantomime of improvisation, singing, mime, and acrobatics, often performed by actors of great virtuosity—had gradually replaced regular comedy, but by the early 18th century it had degenerated into mere buffoonery and obscenity with stereotyped characters (maschere, â€Å"masks†) and mannerisms. The dialogue was mostly improvised, and the plot—a complicated series of stage directions, known as the scenario—dealt mainly with forced marriages, star-crossed lovers, and the intrigues of servants and masters. Goldoni succeeded in replacing this traditional type of theatre with written works whose wit and vigour are especially evident when the Venetian scene is portrayed in a refined form of the local dialect. Perhaps because of his prolific output his work has sometimes been thought of as lacking in depth. His social observation is acute, however, and his characters are beautifully drawn. La locandiera (1753; â€Å"The Innkeeper†; Eng. trans. Mirandolina), with its heroine Mirandolina, a protofeminist, has  things to say about class and the position of women that can still be appreciated today. Goldoni’s rival and bitter controversialist, fellow Venetian Carlo Gozzi (the reactionary brother of the more liberal journalist Gasparo), also wrote comedies, satirical verse, and an important autobiography. His Fiabe teatrali (1772; â€Å"Theatrical Fables†) are fantastic and often satirical. Among them are L’amore delle tre melarance (The Love for Three Oranges), later made into an opera by Sergey Prokofiev, and the original Turandot, later set to music by Giacomo Puccini. The world of learning Giambattista Vico, Ludovico Antonio Muratori, Apostolo Zeno, and the already mentioned Scipione Maffei were writers who reflected the awakening of historical consciousness in Italy. Muratori collected the primary sources for the study of the Italian Middle Ages; Vico, in his Scienza nuova (1725–44; The New Science), investigated the laws governing the progress of the human race and from the psychological study of man endeavoured to infer the laws by which civilizations rise, flourish, and fall. Giovanni Maria Mazzuchelli and Gerolamo Tiraboschi devoted themselves to literary history. Literary criticism also attracted attention; Gian Vincenzo Gravina, Vico, Maffei, Muratori, and several others, while advocating the imitation of the classics, realized that such imitation should be cautious and thus anticipated critical standpoints that were later to come into favour. The Enlightenment (Illuminismo) With the end of Spanish domination and the spread of the ideas of the Enlightenment from France, political reforms were gradually introduced in various parts of Italy. The new spirit of the times led men—mainly of the upper middle class—to enquire into the mechanics of economic and social laws. The ideas and aspirations of the Enlightenment as a whole were effectively voiced in such organs of the new journalism as Pietro Verri’s periodical Il Caffà ¨ (1764–66; â€Å"The Coffeehouse†). A notable contributor to Il Caffà ¨ was the philosopher and economist Cesare Beccaria, who in his pioneering book Dei delitti e delle pene (1764; On Crimes and Punishments) made an eloquent plea for the abolition of torture and the death penalty. More than anyone else, Giuseppe Parini seems to embody the literary revival  of the 18th century. In Il giorno (published in four parts, 1763–1801; â€Å"The Day†), an ambitious but unfinished social satire o f inherited wealth and nobility, he describes a day in the life of a young Milanese patrician and reveals with masterly irony the irresponsibility and futility of a whole way of life. His Odi (1795; â€Å"Odes†), which are imbued with the same spirit of moral and social reform, are among the classics of Italian poetry. The satire in the Sermoni (1763; â€Å"Sermons†) of Gasparo Gozzi (elder brother of Carlo) is less pungent, though directed at similar ends, and in his two periodicals—La Gazzetta veneta and L’Osservatore—he presented a lively chronicle of Venetian life and indicated a practical moral with much good sense. Giuseppe Baretti—an extremely controversial figure who published a critical journal called La Frusta letteraria (â€Å"The Literary Whip†), in which he castigated â€Å"bad authors†Ã¢â‚¬â€had learned much through a lengthy sojourn in England, where his friendship with Samuel Johnson helped to give independence and vigour, if not always accuracy, to his judgments. The Viaggi di Enrico Wanton (1749–64; â€Å"Travels of Enrico Wanton†), a philosophical novel by the Venetian Zaccar ia Seriman, which tells of an imaginary voyage in the manner of Jonathan Swift and Voltaire, was the most all-embracing satire of the time. Anthony Oldcorn Literary trends of the 19th century The 19th century was a period of political ferment leading to Italian unification, and many outstanding writers were involved in public affairs. Much of the literature written with a political aim, even when not of intrinsic value, became part of Italy’s national heritage and inspired not only those for whom it was written but all who valued freedom.

Booking System Essay

1.Product Description Gamici is one of Singapore’s most prestigious and stylist Italian restaurant which served authentic Italian cuisine. With its simple, elegant yet friendly and vibrant environment, Gamici has become a common social gathering place for many friends and families. Therefore, this has helped to boost the growth of its business. Currently, Gamici is using a completely manual based system to carry out some of their day to day operations. Due to the business growth, this system has become inadequate to meet its business requirements. Some problems it encountered using a manual system when its business is getting busier each day: †¢ More manpower is needed to serve the customers which lead to space constraint in the restaurant. †¢ Servers complained that they have too much to do within the fastest time possible else customers will get impatient with their service. This may lead to more human error such as carelessness. †¢ Inefficiency caused returning customers to decrease as the wait time for seats, food to be served, servers’ response and billing are getting too long. †¢ Food quality degrades as food processing time is shortened to satisfy customers’ impatience. †¢ Customers can only reserve seats and order food through phone calls and this means that payment cannot be made beforehand. Some of the food ordered by customers may have special ingredients that need advance purchasing. Last minute cancellation by customers or customers who do not turn up, result in wastage of food and staff effort is put to a waste. Thus, the restaurant will eventually make loses. †¢ High expenses incurred. With the aim for solving the above problems, Gamici has decided to engage UPz to develop a portal to 1) Reduce the workload of the staff. 2) Have online payment via credit/debit card. 3) Receive order in real time Therefore, UPz software development team will introduce an Online Reservation and Food Ordering System (ORFO) whereby customers can browse the food menu online, which order can be placed and payment can be made through the system and reserve seats based on restaurant floor plan to pick the exact seat location in the restaurant that the customers prefer to dine at. 1.1Product Vision The new system (ORFO) aims to increase efficiency to smoother work flow of the restaurant so as to provide top-notch dining experience and service to the customers. It also aims to reduce overheads caused by the manual system and solve the current problems mentioned in Section 1 – Product Description. 1.2Business Requirements The first version of the ORFO must be available within three months. ORFO must demonstrate cost saving of at least 20% on labor within a year after the introduction. The reduction of manpower would mean that the restaurant need not have to activate as many staff as before during peak hours or days of the week. Labor productivity must be improved by 15% at least. Revenue must result in 20% increase after a year. New and existing customers patrolling the restaurant must result in 15% increase at least. 1.3Stakeholders and Users Management – The Board of Directors as the controlling interest in ORFO. Weekly status update meeting will be held to communicate the progress of the project to the management. Purchaser – Upz who invest money to develop the system. User – Customers who use ORFO to interact with Gamici. Developers – The eight-member development team which includes one project manager, two programmers, two software engineers, two database analysts and one designer. Staff – Restaurant Manager and Restaurant Supervisor who maintain and update the portal such as adding new items to the menu, making changes to the prices, introducing promotions. Administration Clerk and Waiters are only able to retrieve information. 1.4Project Scope The scope of this project is to develop an Online Reservation and Food Ordering System which will be integrated on Gamici website. This system allows reservation making and food ordering services that will provide a convenient dining experience to the customers. Customers can also raise special requests to cater to their needs. In addition, the ORFO system allows customers to choose their desire seats online based on the restaurant floor plan and order food. Then, payment can also be done online through ORFO system. Database will be created to keep track of customers’ information and requests. 1.5 Assumptions Order ID will be issued to customers after each transaction with Gamici. The payment modes will be through credit/debit cards or internet banking. An invoice will automatically be generated after each transaction. 6 Constraints The system should support various payment modes. Functional Requirements 1. General 1. The user shall only be able to perform the following operations: i. For customer: a. Make a reservation b. Browse menu c. Special request d. Make payment e. Modify/cancel reservation ii. For restaurant personnel: a. View database 2. The ORFO must have a â€Å"Back button† to go back to previous page. 2. Make a Reservation 1. When the user initiates ‘Make a Reservation’, he/she must be taken to the ‘Make a Reservation’ page. 2. The user must be able to enter the following information a. Time and date b. Number of people 3. Once the user submits the information, he/she will be taken a page that shows the floor plan of the restaurant. 4. The page must show all the available table(s) that fit the requirements in 2.2.2 in yellow. Unqualified table(s) will be in red. 5. The user must be able to choose the table(s) in yellow only and using the mouse by clicking on the table. The selected table will be in green. 6. The user must be able to deselect the table by clicking the selected table again and the table will be in yellow again. 7. Once the requested table(s) is selected, the user must be able to click the ‘Confirm’ button to proceed. 8. The user must be able to enter the following information: a. Name (between 1 to 32 characters) b. Contact number 9. Once the information is submitted, the selected table(s) and the information must be updated in the database. 10. If the update fails, the ORFO must show an error message to the user notifying him/her of the failure. 3. Browse Menu 1. The ORFO must display the menu that is updated to the current day and must be coherent to the menu used in the restaurant. 2. The menu page must display the menu in tabs with the following categories: i. Main course ii. Appetizers iii. Beverages iv. Dessert 3. Each tab page must display a list of 10 items at a time. 4. User must be able to navigate through the items using various navigational links provided at the bottom of the page: a. Clicking â€Å"next† will list the next 10 products in the menu. (If more available) b. Clicking â€Å"previous† will list the previous 10 products in the menu. (If previous exists) c. Click on individual page numbers will display the selected page. 5. The ORFO must allow the user to view the following about a single item from the menu by clicking on the item: a. Item name b. Item image c. Item description d. Item price 6. The user must be able to select the item by double clicking on the item and the item will be added to cart, refer to 2.3.7. 7. The ORFO must display a cart that contains the items selected by the user at the bottom of the page. 8. The cart must contain the following information a. Item name b. Item price c. Total price (with GST) d. Total price (with GST) 9. The user must be able to delete the item from the cart by selecting the item and click on the â€Å"Remove† button at the side. 10. If there is at least one item in the cart, the user must be able to click the â€Å"Proceed† button to proceed. 11. Once the â€Å"Proceed† button is clicked, the selected items information must be updated in the database. 12. If the update fails, the ORFO must show an error message to the user notifying him/her of the failure. 4. Special Request 1. The ORFO must display a list of default special request with tabs with the following categories: a. Birthday b. Date c. User defined 2. For tabs a and b, the page must display a list of 10 items at a time. 3. User must be able to navigate through the items using various navigational links provided at the bottom of the page: a. Clicking â€Å"next† will list the next 10 products in the menu. (If more available) b. Clicking â€Å"previous† will list the previous 10 products in the menu. (If previous exists) c. Click on individual page numbers will display the selected page. 4. The ORFO must allow the user to view the following about a single item from the menu by clicking on the item: e. Item name f. Item image g. Item description h. Item price 5. The user must be able to select the item by double clicking on the item and the item will be added to cart under refer to 2.3.7. 6. To delete the selected item refer to 2.3.9. 7. For tab c, the user must be able to enter in a short description of the special request and must provide the following information: i. Item name ii. Place to buy 8. If there is at least one item in the cart, the user must be able to click the â€Å"Proceed† button to proceed. 9. Once the â€Å"Proceed† button is clicked, the selected items information must be updated in the database. 10. If the update fails, the ORFO must show an error message to the user notifying him/her of the failure. 11. The ORFO must inform the user via the contact provided in 2.2.8 within 24 hours about the user defined special requests. 5. Make Payment 1. The ORFO must allow the user to look through all the items in the cart with information provided in 2.3.8. 2. The user must be able to confirm the order(s) by clicking the â€Å"Confirm† button. 3. The ORFO must display the modes of payment as shown: i. By cash at the restaurant ii. By credit card via online 4. If the user selects a, proceed to 2.5.5. If the user selects b, proceed to 2.5.8. 5. The ORFO must generate a transaction ID, the user must produce this ID at the restaurant for verification during the day of reservation. 6. The user must click the â€Å"Proceed† button to verify that he/ she has noted the transaction ID. 7. The ORFO must proceed to 2.5.14. 8. The user must be brought to a secured page to make the payment via credit card. 9. The user must be able to enter his/her credit card number. 10. After valid credit card number is entered, the user must be able to proceed by clicking the â€Å"Proceed† button. 11. Once â€Å"Proceed† button is clicked, the ORFO must verify the credit number. 12. If verification fails, the ORFO must show an error message to the user to notify him/her of the failure. 13. If verification is successful, the ORFO must generate an invoice and a link must be provided to the invoice for printing. 14. The ORFO must display the following information. a. Transaction ID b. Invoice ID (if any) c. Time and Date d. Number of people e. Table(s) reserved f. Food ordered g. Special request(s) (if any) 15. The reservation is completed, the user must be able to exit the page or proceed with another transaction by clicking the â€Å"Finish† button. 6. Modify/ Cancel Reservation 1. The ORFO must allow the user to modify or cancel reservation at â€Å"Modify/Cancel Reservation† Page. 2. The user must enter the following information for verification: a. Transaction ID b. Credit card (for payment via credit card only) 3. If the verification fails, the ORFO must show an error message to the user notifying him or her of the failure. 4. If the verification is successful, the ORFO must check the time of this adjustment and the time of reservation. 5. If the duration is more than 24 hours, the ORFO must show a message to the user notifying him/her that it is too late for the adjustment and 2.6.20. 6. If the duration is shorter than 24 hours, the user must be able to proceed to the page to make the adjustment. 7. The ORFO must display the following: a. Modify reservation b. Cancel reservation 8. If the user selects a, proceed to 2.6.9. If the user select selects b, proceed to 2.6.17. 9. The ORFO must allow the user to modify the reservation as shown below: i. Change reserved table, refer to 2.2 ii. Modify ordered food, refer to 2.3 iii. Modify special requests, refer to 2.4 10. If the net payment after the adjustment is less than the previous payment, no refund must be given. 11. If the net payment after the adjustment is more than the previous payment, additional payment must be made, refer to 2.5. 12. The ORFO must update the database with the adjustments. 13. If the adjustment fails, the ORFO must show an error message to the user notifying him or her of the failure. 14. If the update is successful, the ORFO must display the following information. a. New Transaction ID b. Invoice ID (if any) c. Time and Date d. Number of people e. Table(s) reserved f. Food ordered g. Special request(s) (if any) 15. The ORFO must display the following information of the reservation: a. Transaction ID b. Invoice ID (if any) c. Time and Date d. Number of people e. Table(s) reserved f. Food ordered g. Special request(s) (if any) 16. The user must be able to cancel the reservation by clicking â€Å"Cancel Reservation†. 17. Once the user selects â€Å"Cancel Reservation†, the ORFO must update the database with the adjustments. 18. If the adjustment fails, the ORFO must show an error message to the user notifying him or her of the failure. 19. If the update is successful, the ORFO must inform the user how to get the refund. 20. The adjustment is completed, the user must be able to exit the page or proceed with another reservation by clicking the â€Å"Finish† button. 7. View Database 1. The user must choose the time and date in a drop down menu. 2. The ORFO must display the database in tabs with the following categories: a. Tables reserved b. Food ordered c. Special Orders 3. If the user selects a, proceed to 2.7.4. If the user selects b, proceed to 2.7.6. If the user selects c, proceed to 2.7.9. 4. The ORFO must display the floor plan showing the status of the table: a. Green table means reserved b. Red table means not reserved 5. The ORFO must allow the user to view the following about a reserved table from the floor plan by clicking on the table: a. Customer name b. Customer contact number c. Number of people d. Link to the ordered food e. Link to the special request f. Mode of payment 6. The ORFO must display the ordered food in tabs based on the reserved tables. 7. When the user selects one of the tabs, the ORFO must display the ordered food in a table, with the following format: a. Main course b. Appetizers c. Beverages d. Dessert 8. The ORFO must display the quantity of the ordered food beside the item in the table. 9. The ORFO must display the special requests in tabs based on the reserved tables. 10. When the user selects one of the tabs, the ORFO must display the special requests in a table, with the following format: a. Birthday b. Date c. User define 11. The ORFO must display the quantity of the special requests beside the item in the table. 12. Once viewing of the database is done, the user must be exit the database by clicking on the â€Å"Exit† button. 3.Data Requirements Data requirements describe the format, structure, type, and allowable values of data entering, leaving, or stored by the product. 1. The system will only accept data which are correct and not ambiguious. E.g Mobile number should only be 8 digits long and credit card numbers should be 16 digits long. 2. The booking can only be submitted and processed by the system when all required fields of data have been filled up. 3. The system should display all times in the 24-hour clock format. 4. The system must store customer names in fields recording first and last name. 5. When a customer has selected a table of choice for booking but has not yet confirmed his booking, the system will lock out that particular table to other customers. 4.Non-functional requirements There are requirements that are not functional in nature. Specifically, these are the constraints the system must work within. 1. Compatiblity 1. The website should be compatitible with both Internet Explorer and Mozilla Firefox, the 2 most widely used browser currently. 2. User interface 1. The user interface should be as familiar as possible to users who have used other web applications and Windows desktop applications. E.g., we will follow the UI guidelines for naming menus, buttons, and dialog boxes whenever possible. 3. Security 1. Access will be controlled with usernames and passwords 2. Only administrator users will have access to administrative functions, average users will not. 3. Database should be reasonably secured to prevent leak or loss of confidential information such as credit card details from customers.. 4. Performance 1. The system should be up and running 24/7. 2. It should support at least 100 users using the online booking concurrently without any lag. 5. Backup and Recovery 1. There should be a backup server and database to prevent service interuption or loss of data when the main server and database are down. 2. Downtime should not last more then 30sec when switching from main server to the backup server in case of a breakdown. 6. Reliability 1. The whole online booking system should achieve a 99% sucess rate. i.e downtime should not be more then 1% of its total operating time. 2. System review will take place monthly. Any lack in performance or reliability will be addressed and improved on after each review. 7. System Maintainence 1. Maintainence of the system will be conducted weekly. Maintainence will be conducted during off-peak hours e.g between 12am – 6amz 5.Interface Requirements Overview The user interface of this restaurant booking system is a web site which can be viewed using popular web browsers. This high accessibility made it easier and more convenient for users to use the system. Users don’t need to set up any additional software for the purpose of running the system. As long as an Internet co nnection is available, the system can be easily accessed using their mobile devices. Multi-platforms operation is also an additional advantage of this design. One more advantage of this design is the power of the Hyper Text Markup Language (HTML). HTML provides nicer features with simple modification and configuration compared to the GUI of other languages. HTML language supports the use of other languages and technique to make dynamic objects, which can improve the vividness of the application. 5.1User Interfaces These are the fundamental features of the GUI that should be included in the websites: A login box comprises of an account and a password textfield. Users can sign in using their NRIC to check their bookings. We can provide the sign up function for long-term users so that they don’t have to refill the information everytime booking is made. A dynamic menu including the links to the homepage, the menu page, the booking page and the information page. the menupage will have the list of food with its respective image.It can be divided into many pages to ease up the navigation. The booking page will have a shopping cart function for the booking of food and a clickable map for the reservation of seats. After booking is submitted, the webpage will automatically redirect to the payment page. The information page will provide additional information about the restaurant. A slideshow or a flash of the images of the restaurant. Images of the top ordered dishes and their respective information (e.g price, ..). A panel for advertisements coming from our own restaurant or from other parties. 5.2Hardware Interfaces Describe how the software application interfaces with hardware that exists outside the scope of the system. 5.3Software Interfaces The use of web design tools such as Adobe Dreamweaver is employed to make a more professional and nicer design of the system. The code editor and the design editor is integrated in one tool, which allows easy modification as well as addition of elements onto the web pages. Interactive and dynamic objects can be created more easily within a few clicks. The platform to implement the webpage is php and mysql with the support of Apache. Another platforms to be considered are jsp, serverlet using netbean, asp.net and C# using Visual Studio. However, PHP is chosen due to its popularity, ease in coding and the availability of free scripts online. To edit the images and make the flash, it is recommended to utilize Adobe Photoshop, Flash SlideShow maker and Adobe(Macromedia) Flash Player. This requires some Actionscript code to make the dynamic contents. It’s also used to create icons and graphics to enhance the interface. 5.4. Difficulties Encountered and Solutions Applied Since most of the languages used is new to the development team. It takes time to get familiar with these languages. Another problem confronted by the team is the inconsistency in designs and layout since different components and different pages are developed seperately by different people. These components are later merged together to form the complete system. Confronting these problems, our team has come up with appropriate solutions and applied it successfully. For instance, we have searched online and found plenty of free pieces of code and software that is applicable to our system. This simplifies the process of coding and developing some interactive components. To name it, we use Flash SlideShow maker to generate the slideshow in the flash format simply by adding pictures and choose the skin of the layout. A lot of PHP codes, Javascript to do some complicated tasks or to make dynamic menus features can be found easily on the websites and tutorials. They give us an idea of how the job is done and save us a lot of hard work. About the inconsistency matter, the Cascading Style Sheet (CSS) is applied to enhance the flexibility and accessibility of the elements by defining the common element property seperately and concretely. These properties are specified in the style sheet, which determines the appearance of all the pages that are linked to it. The point is that these properties only need to be entered once and then they are applied automatically to all the elements, which save a lot of coding. Another remarkable advantage displays itself when it comes to managing big and sophisticated websites. CSS make it possible for the whole systems and organizations to share and reuse a small number of style sheets. Beside ensurement of consistency across the site, CSS also favors the updating and modifying of the web layouts to conform to the changes in system requirement. Instead of editting individual components, we can edit all together in one go by modifying the style sheet. 6.Use Case Model Provide the top-level use case diagram, followed by the use case description for each use case. 6.1Use Case Diagram 6.2Use Case Description 7.Glossary Define all terms and acronyms required to interpret the SRS properly. This is the (problem) domain dictionary. 8.References Provide a list of all documents and other sources of information referenced in the SRS and utilized in developing the SRS. Include for each the document number, title, date and author. |Document No. |Document Title |Date |Author | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 9.Revision History Identify changes to the SRS. |Version |Date |Name |Description | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |